Serendipity has always prioritized the health and safety of our guests and employees and, during this uncertain time, we now include the implementation of all Covid-19 safety protocols required by the Mexican government. Our staff completed extensive training about Covid-19 in order to assure all safe practices are in place and Serendipity has received the Federal Certification as a Punto Limpio (Clean Point). In addition to our regular cleaning program, we are requiring the following safe practices:

Temperature checks are required for all guests upon arrival
Guests are required to wear masks in all public areas
Government approved hand sanitizer is provided in each room and entrance area
A hand washing station is provided at the general entrance
Staff is required to use masks and regularly wash their hands
Social distancing will be enforced
All rooms are thoroughly cleaned and disinfected between guests
All dining will be outside and meals will be served directly to guests. There will be no buffets
Tables and chairs will be disinfected between uses
Reduced occupancy levels will be followed
All other government-mandated cleaning, disinfecting and service guidelines will be followed